Refund policy

Zaisy Designs has a 14-day return policy, which means you have 14 days after receiving your item to request a return on eligible items. Please note that some items cannot be returned. See below for details.

To be eligible for a return, your item must be in the same condition that you received it, unworn, unwashed or unused, with tags, and in its original packaging. Item cannot be damaged. You’ll also need the receipt emailed to you or proof of purchase.

To start a return, you can contact us here: https://zaisydesigns.com/pages/contact

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact the Zaisy Designs team for any return question here: https://zaisydesigns.com/pages/contact

Damages and issues
Please inspect your order immediately upon receipt and contact us within 14 days if the item is defective, damaged or if you receive the wrong item, so that our team can evaluate the issue and make it right. 

Exceptions / non-returnable items
Certain types of items cannot be returned, like made-to order products (such as apparel, mugs, phone cases and art prints), and personal care goods (such as soaps, lotions and shampoo bars). Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, Zaisy Designs cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to email us about your return. Once our team has received and approved your return, you can then make a separate purchase for the new item. If you do this, however, please make sure the item you're wanting to exchange is eligible for exchanges to avoid disappointment. Message our team first if you're unsure. https://zaisydesigns.com/pages/contact

 

Restocking fees
There is a 5% restocking fee for accepted items returned due to "changing your mind," so please shop thoughtfully and take measurements and details into consideration before clicking that final button.

A lot has to happen on the back end with a return, and this fee will not fully cover that cost. This fee assists in paying our very real human employees for their time in communicating professionally with you, tracking and inspecting returned items once they arrive, manually issuing refunds and cancelled orders, communicating with you again to let you know if your return is accepted, repackaging and relisting returns for future sale (if applicable), updating our inventory, updating our accounting books, etc. We know this fee is not fun, but we're not Amazon and our human employees won't work for free, curse them. ;) We appreciate your understanding.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us here: https://zaisydesigns.com/pages/contact